Since my accident only been getting the run around from SWANN, like can not start reapirs till the Police report is in, I even offered to pay the excess up front but they were not interested, When I said I wanted to make a formal compliant to the obudsman about it, SWANN Insurance said I should put it in writing to there complaints department, I said no I wanted the Obudsmans phone number as 9 weeks is long enough for them to start repairs, when the Lady returned from being on hold I was told that the repairs would be authorized today, howeer if the police report was not back by the time the bike was ready I would have to pay the excess, and if I am found not to be at fault I would have my excess refunded,
While the girl who took my call was nice the process that SWANN uses is surely crap.
I thought Fully comp, meant that, not after we get the police report,
Has anyone ever been late with a repayment, do they kick up a fuss then, but when it is there turn to pay out, they are quite happy to wait.
Anyone else had this problem before, or is it just my circumstances being on a 2004 R1
While the girl who took my call was nice the process that SWANN uses is surely crap.
I thought Fully comp, meant that, not after we get the police report,
Has anyone ever been late with a repayment, do they kick up a fuss then, but when it is there turn to pay out, they are quite happy to wait.
Anyone else had this problem before, or is it just my circumstances being on a 2004 R1
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