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  • DWTK - Email/Web presence v Phone

    Recently I have been chasing up a few bits and pieces (Duc parts, fly rod and reel) from different suppliers in Oz, and have on the whole found the lack of response to emails and web queries to be absolutely appalling.
    If I email a place in the states, they are generally on the ball and get back to me ASAP, whereas some Aussies companies still haven't emailed back after weeks, I reckon I would get a 90% no reply rate to emails.
    Hence my $$$ went overseas.
    I know that these companies aren't "I.T." companies, but that is no excuse nowadays.
    My DWTK is; Do you think that email is as important to a business as a phone number?
    Is a good website that loads quickly as important as a storefront?
    I know it's the case for me, but does a cheap/tacky/out dated website make you click the red cross before it's even loaded?

  • #2
    I have found email is extremely important for large buisnesses that need to have a paper trail for everything, quoting especially all needs to be in "Hard" format these days. For smaller business I prefer phoning and having a chat, I've found it's a lot more reliable to contact someone by phone.

    Websites are another matter altogether. some of the more professional companies I deal with have appalling websites. The company I work for have a shite website that isn't user friendly at all.
    Originally posted by Desmo
    Why be a cunt about it?

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    • #3
      Yeah, it's pretty rare I get a response in AU re: emails. OS different story.

      Which drives me nuts, because I like to blanket email my queries before I start laying down cash on phonecalls.
      Work Buy Consume Die

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      • #4
        Originally posted by Desmogod
        Do you think that email is as important to a business as a phone number?
        Definitely. I generally send emails when I'm chasing prices because don't like wasting money on national and international phone calls and I don't have to do it during business hours.

        Originally posted by Desmogod
        Is a good website that loads quickly as important as a storefront?
        I believe so. Most of us here are likely to go looking online for better deals at some stage. For alot of us it's routine to look online. The shops without competitive online pricig are missing out on sales. Whether or not they would profit from creating and maintaining a site is a different matter though, if they hav enough walk in customers, then it might not be a viable option.

        Originally posted by Desmogod
        I know it's the case for me, but does a cheap/tacky/out dated website make you click the red cross before it's even loaded?
        Almost certainly. I cant take the frustration of navigating a shitty website, unless I know they have some amazing special I want to see.

        In this day and age, shops should not be representing themselves with cheesy websites when there are alot of people who can make something decent. Might cost more, but it's an investment in these modern times.
        Originally posted by Amac
        suck me on the hat you mole fucker, steroid affected me cock

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        • #5
          There is no excuse for not having a website, and having a poorly designed one is just as stupid especially when it would cost no more to design a good one.

          I have walked away from many companies because for me its an intellect question,If they arent smart enough to realise a good website is necessary then I dont think they are gonna take my business too seriously.

          It also never ceases to amaze me how many major companies have poorly designed websites.

          I was on a motorcycle accesories site the other day that didnt allow me to open links in a new window so I couldnt open a few windows of different jackets at one time to compare.

          Inexcusable
          My mum always used to say, when life hands you lemons "kill mob within spell duration with a soul gem of adequate quality for the mob's level to trap its soul"

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          • #6
            If they are local (Australia) I will use the phone its faster easier and you get an answer now. Don't mind a older site (they usually load faster anyway) providing the information is correct. As I mostly buy stuff cash over the counter a flash website than you can buy stuff off is not so relevant. For over seas e-mail is easier as you don't have to work around language barriers and time zones.
            Harvey community radio has a motorcycling show listen over the web here www.harveycommunityradio.com.au ,Facebook here http://www.facebook.com/pages/The-Mo...34691323302991 yes I am the goose that hosts it.

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            • #7
              I need a copy of all quotes for work, so need to receive them via fax or email...

              If you just email out of the blue to local companies, you will only get a reply perhaps 30-40% of the time...

              I find you have to ring them, ask for their email and then tell them you will be emailing them with details - otherwise nothing will ever happen.

              Its frustrating, but it is slowly changing...

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              • #8
                potential phone customers: local area
                potential email customers: world wide


                businesses who can't be fucked checking their email deserve to die these days. its not hard, and its how many people do business. those who refuse to adapt will become irrelevant.

                nothing shits me more than businesses (as you have discovered, typically australian) publishing an email address they do not check or respond to. if you aren't going to respond to email, don't publish an address.
                “Crashing is shit for you, shit for the bike, shit for the mechanics and shit for the set-up,” Checa told me a while back. “It’s a signal that you are heading in the wrong direction. You want to win but crashing is the opposite. It’s like being in France when you want to go to England and when you crash you go to Spain. That way you’ll never get to England!” -- Carlos Checa

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                • #9
                  I 100% agree, even local businesses, if I'm comparing two businesses for ANY service or product and one has an email address listed, I'll ask them first. Like back in the day where email wasn't as popular and everyone had to call, you would choose a company name starting with 'A' so you'd be first in the phone book, now its the companies with email addresses that are getting noticed and getting the business.

                  I can't say I've had too much dramas with people not replying, however I've probably been looking for different products or services to you.
                  - Spuddy: Music, motorbike, gaming, socialising and drinking enthusiast. Man about town!
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                  • #10
                    Originally posted by -Stevo- View Post
                    If you just email out of the blue to local companies, you will only get a reply perhaps 30-40% of the time...

                    I find you have to ring them, ask for their email and then tell them you will be emailing them with details - otherwise nothing will ever happen.
                    Originally posted by thro View Post
                    businesses who can't be fucked checking their email deserve to die these days. its not hard, and its how many people do business. those who refuse to adapt will become irrelevant.

                    nothing shits me more than businesses (as you have discovered, typically australian) publishing an email address they do not check or respond to. if you aren't going to respond to email, don't publish an address.
                    I'll be ordering about $1000 worth of stuff soon, and it will ALL be coming from overseas, which is a pity.

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                    • #11
                      I would certainly rather a business that has a half decent website and responds to emails within a few days, maximum.

                      On the same note I wish that DTEC would get with the program and put a list of upcoming tuning session dates and availability on their website like TrakDayz does.

                      It's rather irritating to have to call or email them every month or two trying to see if there's a date that works for me, not to mention that they usually only tell me about the very next one even if I specifically ask for all of the upcoming dates in my email.
                      Last edited by House; 07-09-2009, 07:37 PM.

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                      • #12
                        I agree with the majority here, in that emailing is a completely acceptable medium to conduct business over and that also Australian retailers are behind in terms of accepting this.

                        However, I also think that canvassing opinions on this subject on an online forum is a little bit like preaching to the choir...
                        Originally posted by Ferris
                        I love how PSB has turned into "Dear Martha"

                        Figure shit out yourselves, retards.

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                        • #13
                          Originally posted by Lefty View Post
                          However, I also think that canvassing opinions on this subject on an online forum is a little bit like preaching to the choir...
                          Sounds good to me. The choir will always back you up.
                          - Spuddy: Music, motorbike, gaming, socialising and drinking enthusiast. Man about town!
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                          • #14
                            Shitty website : Red X
                            email listed as '[email protected] : Irritating
                            Companies with websites that make an effort to service international customers : Big tick.
                            It has a dual purpose. ~ Tom Smitheringale

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                            • #15
                              What is wrong with "[email protected]"
                              - Spuddy: Music, motorbike, gaming, socialising and drinking enthusiast. Man about town!
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