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  • another iinet thread

    Hi gang.

    I did a quick search and couldn't turn up the thread I was looking for. I know we have had (and hopefully currently have) people who work for iinet.

    My internet connection with iinet has deteriorated in the last couple days in terms of stability of connection and line sync speed. The level 1 peon I talked to on the phone couldn't care less about my problem and pretty much told me I should be grateful for the (dismal) speeds I currently get.

    I was hoping there is someone on here that is currently working for iinet and could have a look into my connection and see if they can do anything to help me out.

    Anyone out there working for iinet and can hook a psber up with some support?

  • #2
    Hey mate,

    Had the same problem with iinet the last week although i use NBN Fibre, they run me through a process last night that logged in through the 10.1.1.1 server then reset the modem. If you explain this to them im sure they will know what it all means. iinet has had some issues in the last few days and now alot of peoples modems/routers have been getting stuck.

    Give them a call speak to Micheal if you can he knows all about this problem now
    2013 Ducati 1199 Panigale
    2014 KTM 1290 Super Duke R x2
    2012 KAWASAKI ZX6R SUPERSTOCK RACE BIKE (Alive Again!)
    2009 YAMAHA R6 SUPERSPORT TRACK/RACE BIKE
    2008 HONDA CBR1000RR SUPERBIKE TRACK/RACE BIKE
    2012 KAWASAKI NINJA 250 PRODUCTION RACE BIKE

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    • #3
      If you have any issues generally just ask to speak to the next person up the line. Escalate the call and just say the last time i spoke to someone they where not much help and id like to speak to a senior support person and theyll pop you to the next level.

      Or i have a few mates who still work at iinet and im sure i could ask them nicely. to have a peek.
      A computer once beat me at chess, but it was no match for me at kick boxing.

      Comment


      • #4
        Same issue in the last few days Melkor.

        I've been told it is to do with the actually NBN Co dicking around with things.

        I'm back to normal now but still hitting a few speed bumps connection issues after a year of not a single problem.

        I also have shit speeds due to the distance I am from the exchange (I'm 4km away....)

        ADSL2+ Broadband Exchange Information - Check the distance from your local telephone exchange and estimated maximum ADSL, ADSL2 or Naked DSL speed

        Give that a go to see what speeds you 'should' be getting, in a real world scenario.

        Also - with iinet you can change your connection speed in Toolbox, if you havn't already.
        Originally posted by Rich...
        You got me in trouble...

        Comment


        • #5
          I'm an ex-staffer, but just read a similar issue online of an iiNet user.

          If you're using the BoB/BoB2/whatever hunk of shit model they're using now, make sure you have the 1520 version firmware installed (this is for BoBLite, but may apply to the other modem models). (http://forums.whirlpool.net.au/forum....cfm?t=2188197)

          NBN is a bit of a different horse entirely from the old ADSL2+ and Naked DSL services, and it's harder for the staff to just fuck around with profiles and line settings I believe like we used to do to bodge together a working service.


          EDIT: [MENTION=32198]Sookie[/MENTION], are you on ADSL2+ or NBN? On NBN distance from the exchange doesn't change your sync speed. At 5km, you should still be syncing at something like 99.6Mbit, as you don't got anywhere near the same amount of attenuation over fibre as you do in copper.
          Last edited by crowtribe; 29-11-2013, 01:51 PM.

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          • #6
            [MENTION=35343]GIXXEN[/MENTION] I could only wish for NBN fibre. I'm pretty sure I'm last on the list.

            [MENTION=12349]Tic[/MENTION] Thanks mate, if I bother to call them again I'll ask for an escalation. I don't really know if it will do anything. Unfortunately my speeds are considered "acceptable" even if they have changed in the last 24 hours. I know something's not right though and I hate having to go through all the "have you power cycled your modem, have you isolation tested". Yes I have, that's why I'm calling.

            [MENTION=32198]Sookie[/MENTION] Yeah I know that website. The iinet peon was reasonably scathing of it's accuracy. It says I'm 3km wire length from the exchange, roughly 2.6km as the crow flies. My estimated sync is 5k. My usual observed sync is 4.2 - 4.4. I'm getting 3.4-3.7 now with regular drop-outs. iinet peon says it's because i'm using "thrillseeker" and should drop it to "standard" for less speeds and more reliability.

            [MENTION=5000]TRX[/MENTION] gets 100MB+ with his connection. Screw you [MENTION=5000]TRX[/MENTION] !

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            • #7
              I just thought it was cause the missis was away for the weekend and i fuckin smashed the porn.

              Turns out iinet was cooked
              2013 Ducati 1199 Panigale
              2014 KTM 1290 Super Duke R x2
              2012 KAWASAKI ZX6R SUPERSTOCK RACE BIKE (Alive Again!)
              2009 YAMAHA R6 SUPERSPORT TRACK/RACE BIKE
              2008 HONDA CBR1000RR SUPERBIKE TRACK/RACE BIKE
              2012 KAWASAKI NINJA 250 PRODUCTION RACE BIKE

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              • #8
                Originally posted by Melkor View Post
                i'm using "thrillseeker" and should drop it to "standard" for less speeds and more reliability.
                YOLO amirite?

                I've got the same thrillseeker issue as you but it's really only been the last week that's its really turned to shit.

                It was awesome at the start of the year though... Hopefully it's just a small issue they are having with their network and not some constant bullshit that we are now stuck with...

                Thanks Abottma
                Originally posted by Rich...
                You got me in trouble...

                Comment


                • #9
                  Welp, never mind me. I misread you as posting about NBN, my mistake!

                  Still, try the firmware update firstly.

                  What else do you actually have on the phone lines in your house? Any other phones, a back to base alarm?

                  [MENTION=4923]Melkor[/MENTION]: Can you paste your line stats into the thread? My contacts at iiNet are still there for another hour (Perth call centre) so if you're quick I might be able to organise a call back from someone who gives a shit.

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                  • #10
                    Originally posted by crowtribe View Post
                    Welp, never mind me. I misread you as posting about NBN, my mistake!

                    Still, try the firmware update firstly.

                    What else do you actually have on the phone lines in your house? Any other phones, a back to base alarm?
                    I use an old school netgear wired router modem DG834. It consistently gets the best speeds I can achieve out of my poor connection. There is 1 telephone, 1 foxtel, 1 alarm on the phone line, however I'm pretty sure there's a line splitter in my home network patch panel (smart wired house), as there is no ADSL filter and the cable to the router/modem is connected to the "ADSL" port on the panel.

                    As I said I know my connection is bad, I have two ADSL accounts with iinet and the work account achieves line syncs of 18-20 Mb/sec. So when I usually see 4.2-4.4 and drop down to 3.4 it's hurts my home speeds a lot. I always notice a drop under 4, it usually means youtube is useless.

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                    • #11
                      Originally posted by crowtribe View Post
                      EDIT: [MENTION=32198]Sookie[/MENTION], are you on ADSL2+ or NBN? On NBN distance from the exchange doesn't change your sync speed. At 5km, you should still be syncing at something like 99.6Mbit, as you don't got anywhere near the same amount of attenuation over fibre as you do in copper.
                      Unfortunately yes, pay for ADSL2+ (only for the fact that we don't pay line rental..) and get pretty much DSL speeds. Max download rate from a 'good torrent' is about 450kb/s...

                      can't watch youtube videos 720p
                      Originally posted by Rich...
                      You got me in trouble...

                      Comment


                      • #12
                        On a little side note in your toolbox you can view " Tasks " which are anything that they may be doing in regards to your connection. Also you can see the notes the CSR has written about you. ( The better the notes the better the CSR as a rule. )

                        But it also shows you possible outages or issues in your area which might have a affect.
                        A computer once beat me at chess, but it was no match for me at kick boxing.

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                        • #13
                          ah.... thanks for bringing this up, as I thought youtube was a little wonky for the last few nights and didnt think much about it...
                          will check it out tonight when i get home
                          "Always look at where you want to go, never at where you are afraid to go" - My riding instructor

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                          • #14
                            Meh, I have NBN with iinet and it's barely as fast as fucking normal ADSL...
                            AKA Lady Jonas

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                            • #15
                              Whirlpool is a good resource. Has an iinet sub-forum where I see an iinet rep regularly contributes to threads

                              http://forums.whirlpool.net.au/forum/72

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