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  • Problems with Car Dealer!

    Hi guys,

    First off, Happy Straya Day / Hottest 100 Day. This has put a dampener on it.

    So mrs's Mother has a Nov/2009 Kia Cerato she bought brand new from Kia Dealership and over the last 2 months it has been back to them with a starting problem 5 times! Total time off the road is 23 days. Its getting beyond a joke. They keep saying that don't know what the problem but "this wiggle of the cable" or "replaced a sensor might work. IT DOESN'T With my limited mechanical knowledge I think its the ECU, though they wont replace it unless they know for sure cause its too expensive apparently.

    Where can we go from here?
    Last edited by KillSwitch; 26-01-2013, 10:10 AM.

  • #2
    Problems with Car Dealer!

    Isn't there a lemon clause?

    Comment


    • #3
      Make a claim against them in the small claims tribunal!
      Every Day Above Ground is a Good Day!

      Comment


      • #4
        20th November – Dropped for Service and reported the problem
        27th November – Picked up car – crank sensor replaced
        6th December – Same problem – Kia Dealership said tow car to them – cost $110.10 – no reimbursement yet
        14th December – Picked up car because can’t find a problem – nothing replaced.
        20th December – Same problem
        22nd December – Crank sensor replaced in case first replacement was faulty
        Car not driven frequently over holiday break
        8th January – After frequent driving for a few days – same problem
        9th January – Dropped off car again
        10th January – Hire Car provided
        23rd January - Car was returned with 500km put on the odo with maybe fixed.
        26th January - Same problem again.
        Still no refund for Towing on the 6th December

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        • #5
          COMPLAINTS CORNER: KIA*CERATO, , ELECTRICAL - COMPLAINTS CORNER.COM

          Comment


          • #6
            Also try the Kia forum...

            Non starting Kia's seem to be common...

            Comment


            • #7
              Contact Kia Motors Australia.

              Phone: 1800 600 010
              Phone Hours: Mon – Fri 8:00am – 6:00pm (EST)

              Postal Address:
              Customer Service
              Kia Motors Australia
              PO Box 7506
              Silverwater NSW 2128

              or

              Try a different Kia dealer (one of the bigger ones) and give them a history of the issues. They might have someone who is familiar with the same problem or at least have some idea. There is no point going back to the same dealer over and over if you arent happy with them and they can't diagnose/repair it.

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              • #8
                See if there are any specialist mechanics around the area, I doubt there would be for Kia as it isn't really a huge brand that would require it, but some workshops have mechanics that knows cars back to front such as BMW, Holden, Ford etc... Yes you would probably be out of pocket for taking it there but they may be able to diagnose or fix it for you.
                Straight roads are for fast bikes - corners are for fast riders!

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                • #9
                  How often does it fault? If it does not play up for the dealer and the ECU is not setting a fault code, it can be a bastard to diagnose.
                  Does it ever stop once its going, or is it a starting fault only?
                  Being an Australian is not an excuse for being dumb and racist.

                  Comment


                  • #10
                    Problems with Car Dealer!

                    Being a mechanic at a dealer myself, you camt jut throw blame at them an say, "replace the ECU!" . They cost extroadinary amounts of money and seein as the dealer is paying for it they need to be sure. If the cars ECU isnt throwing fault codes then its going to be extremely difficult to diagnose. If they cant actually get the car to have the issue whilst its in their possesion what are they supposed to do? It really can be a pain in the dick. All i will say is leave em to it. Its not costing you a thing (warranty) and they give you a loan
                    car too?
                    Our Father, Who art at Phillip Island, Hallowed be thy name
                    Thy Kingdom come, thy will be done
                    In the backroads as it is on the freeway
                    Give us this day our high-octane premium fuel
                    And forgive us our lanesplitting
                    As we forgive the four wheel drives, the volvos and the taxis
                    And lead us not into gravel corners
                    But deliver us from hand-held radars
                    For thine is thy leather, thy denim, thy Gore-Tex and thy Kevlar
                    Amen ORIGINAL POST BY DEB

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                    • #11
                      Problems with Car Dealer!

                      Originally posted by killswitch54923 View Post
                      what are they supposed to do?
                      Give them a loan car and let the mechanic use the car for a few weeks.

                      Comment


                      • #12
                        Problems with Car Dealer!

                        Yea well thats what i said. They shouldnt have any issues giving you a loan car if they need the vehicle for an extended period
                        Our Father, Who art at Phillip Island, Hallowed be thy name
                        Thy Kingdom come, thy will be done
                        In the backroads as it is on the freeway
                        Give us this day our high-octane premium fuel
                        And forgive us our lanesplitting
                        As we forgive the four wheel drives, the volvos and the taxis
                        And lead us not into gravel corners
                        But deliver us from hand-held radars
                        For thine is thy leather, thy denim, thy Gore-Tex and thy Kevlar
                        Amen ORIGINAL POST BY DEB

                        Comment


                        • #13
                          Originally posted by killswitch54923 View Post
                          Being a mechanic at a dealer myself, you camt jut throw blame at them an say, "replace the ECU!" . They cost extroadinary amounts of money and seein as the dealer is paying for it they need to be sure. If the cars ECU isnt throwing fault codes then its going to be extremely difficult to diagnose. If they cant actually get the car to have the issue whilst its in their possesion what are they supposed to do? It really can be a pain in the dick. All i will say is leave em to it. Its not costing you a thing (warranty) and they give you a loan
                          car too?
                          Yeah to be fair it can be hard especially with intermittent or uncommon faults.

                          I had an issue with a work van for weeks with the clutch slowly re-engaging with my foot flat to the floor on the pedal but it was really intermittent, might not get it for days and then a few times out of the blue in a matter of hours.

                          At first they threw a new clutch kit in which helped for a bit, either by coincidence or because of that.

                          Anyway it came back in the end and it still wouldn't do it whenever they looked at it, so were struggling to diagnose it, just happened to start doing it again as I was driving by the mechanics so pulled in and showed them, they diagnosed a fault with the clutch cylinder and finally sorted it. They said it was a pretty rare fault.

                          This had gone for over a month or two though as it just wasn't making it easy for them to fault find. Which I'm cool with because it really can be a pain in the ass sometimes.

                          Comment


                          • #14
                            Originally posted by Dooley View Post
                            they diagnosed a fault with the clutch cylinder and finally sorted it.
                            If they couldn't diagnose it immediately from your description of the fault, they are fucking useless and I'd never take a vehicle back to them again.
                            I had it picked by "clutch slowly re-engaging".

                            Comment


                            • #15
                              Originally posted by Desmo View Post
                              If they couldn't diagnose it immediately from your description of the fault, they are fucking useless and I'd never take a vehicle back to them again.
                              I had it picked by "clutch slowly re-engaging".
                              +1 I had an issue years ago with my 79 F100 where it was constantly blowing fuses for lights and stuff, particularly when reversing! Took it into an auto sparky twice and left it with them for a day each time and nothing All they could end up doing was hand me a bunch of fuses and say bring it back if it keeps doing it :o
                              I took it home and got out my workshop manual and spent some time looking at the wiring diagrams and then pulled off an access cover over the auto box and found a wire that was for the reverse sensor on the box flopping about and obviously it was shorting out, plugged it back in an no more issues I have a reasonable mechanical knowledge but my electrical is only basic so I'm wondering whether they actually spent much/any time trying to fault find

                              Also had issues with our EL V8 Falcon when we 1st got it second hand but still under warranty where it was pinging constantly and after multiple times taking it back to Nuford and getting told to try hotter (or colder ) plugs, get a Carbon clean, use BP98 etc etc without getting anywhere Ended up finding a small place in Wangara that did some tests thinking it was the ECU and found it wasn't BUT found it was an issue with the Mass AF meter, by that stage it had just gone out of warranty and Nuford basically told us to fuck off as it was over $600 :o
                              After talking to the guys at the small place they gave us a name of a guy at Lynford who was a bit further up the food chain and after showing them all the documentation showing us repeatedly taking it back and not getting it fixed the offered to replace the part for nothing as long as we paid the labour which ended up around $100, not ideal but at least it solved the issue and shows if you have documentation, emails etc that can make a difference I did toy with pushing Ford for reimbursement for the labour but ended up not bothering as we were just happy with getting it fixed and didn't need the hassles at that time
                              #1 Gold Ticket Holder for the Barfridge Fan Club
                              Originally posted by Phildo
                              Noted. We'll check back on that one in three years
                              Originally posted by filbert
                              i'll pretend you didn't know she was 13

                              98 BADASS TITANIUM BLACKBIRD - Past bikes 1982 XS250 Yamaha & 1983 CB750F with 900 motor
                              Ozblackbird.net Administrator

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