Announcement

Collapse
No announcement yet.

The Outcome with Draggin Jeans and my crash

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • The Outcome with Draggin Jeans and my crash

    -----Original Message-----
    From: Adrian Augustyniak [mailto:[email protected]]
    Sent: Thursday, 23 October 2003 12:11 AM
    To: [email protected]
    Subject: My Draggin Jeans


    To whom it may concern.

    Yesterday I had the unfortunate experiance of coming off my bike, when I
    came off I was only travelling at around 30/40kmph and I slid on the road
    for no more than 10/15 meters, despite all this my left knee wore through
    both the fabric and the kevlar patch, please find the attached photo and
    I am eagerly awaiting your response.

    Thankyou,
    Adrian Augustyniak,
    Perth, Australia

    4 Days Later

    From: Ride Safe <[email protected]>
    Reply-To: [email protected]
    To: Adrian Augustyniak <[email protected]>
    Subject: RE: My Draggin Jeans
    Date: Thu, 23 Oct 2003 09:17:46 +1000

    hi adrian and thanx for contacting us...we are sorry about your accident.

    we must have talked to dozens of people at the motogp on the weekend
    who had come off in our jeans with pretty much total saving on skin...so
    your result is unusual.

    i cant imagine what would have happened if no kevlar.

    please send aussie post bag to draggin jeans, 196 wells st., south
    melbourne,3205 victoria with all your contact info and we`ll look at
    replacing.

    any other info you can give us may be helpful...type of bike,road surface
    info etc.

    we`ll call you to discuss as soon as they arrive here.

    ride safe,

    grant

    [email protected]

    www.dragginjeans.com.au

    I Sent them this this morning

    -----Original Message-----
    From: Adrian Augustyniak [mailto:[email protected]]
    Sent: Wednesday, 26 November 2003 9:41 AM
    To: [email protected]
    Subject: RE: My Draggin Jeans


    Hello Grant

    I apologize about the lateness of my reply but i have been out of the
    country for business reasons.

    Here are the details you asked for, I ride a 2003 Yamaha YZF R1, I was
    traveling no more than 30/40km[h as stated previously and I slid on the
    road for no more than 15 meters, the road surface is pretty smooth as the
    road isn't that old.

    I am unable to send you the pants at the moment because they are the
    only suitable pair of riding pants i have, however if you would be able to
    send me, or organize with the dealer that i purchased the pants from (Rick
    Gills Motorcycles, 13 Main Street Osborne Park, W,A, 6017, Ph;94433555,
    Fax;92421874) if they can provide me with a replacement pair of pants
    then i would be able to sent my current damaged pair of draggins to you.

    I ride in a very large bike community (Perth Street Bikes) and all of my
    riding friends have been very dissappointed (to say the least) at what
    happened to my jeans, i myself now have minimal trust in the draggin
    jeans and am now looking around to buy leather because i no longer am
    able to feel safe in the draggins after seeing how easily the Kevlar wore
    through.

    I am eagerly awaiting your response and once again apologize about the
    lateness of my reply, i would also like to ad that i am participating in a
    Track Day on saturday the 29th of november and would like to have new
    pants before then so i can wear them on the day.

    Thank you
    Adrian Augustyniak

    2 Hours Later

    From: "Ride Safe" <[email protected]>
    Reply-To: <[email protected]>
    To: "Adrian Augustyniak" <[email protected]>
    Subject: RE: My Draggin Jeans
    Date: Wed, 26 Nov 2003 10:16:25 +1100

    what size and colour adrian?

    ride safe,

    grant

    [email protected]

    www.dragginjeans.com.au

    My reply

    -----Original Message-----
    From: Adrian Augustyniak [mailto:[email protected]]
    Sent: Wednesday, 26 November 2003 2:08 PM
    To: [email protected]
    Subject: RE: My Draggin Jeans


    I am currently using Black Cargo style in a size 40

    my phone number is ********** if you need to discuss anything.

    Thank You
    Adrian Augustyniak

    10 Mins Later

    give me your address...i`ll send direct

    ride safe,

    grant

    [email protected]

    my reply


    -----Original Message-----
    From: Adrian Augustyniak [mailto:[email protected]]
    Sent: Wednesday, 26 November 2003 2:22 PM
    To: [email protected]
    Subject: RE: My Draggin Jeans

    My Address is;

    ** ******** Way, ******** ****, Perth W.A, ****

    Thank You
    Adrian Augustyniak

    Their Reply

    o.k. on their way aussie air...mail others to me at address on my card
    which will be enclosed.


    i`m tossing in knee armour...the knee kevlar is now 75% stronger against
    "burst" which is what i`m guessing happened to you...its happened on a
    few other occassions....most lost has been like 5 or 10 cent coin.

    ride safe,

    grant

    [email protected]

    www.dragginjeans.com.au
    Spike

  • #2
    good outcome for u dude.

    now email back and say u actually wore throught 353 pairs and need them all replaced by track day..

    everyone else ..line up and get ur draggins here ..
    Some say he eats sidchrome for breakfast

    Some say he only showers on even days of the week

    Some say he put an R1 motor in a coffee machine

    All we know is he's Hewie.

    Comment


    • #3
      So thats what customer service is...

      Good show
      Aim high and consider yourself worthy of great things

      Comment


      • #4
        Dude, that is awesome customer service

        Working in a service dept myself, it is very rare for any company just to send out stock without viewing/assessing the faulty product first (because you could be trying to scam them!).
        So yeah, like i said, good service

        Comment


        • #5
          Dude, that is awesome customer service    

          Working in a service dept myself, it is very rare for any company just to send out stock without viewing/assessing the faulty product first (because you could be trying to scam them!).
          So yeah, like i said, good service  
          he did see them dude....i sent the photos i took just afta my crash
          Spike

          Comment


          • #6
            Glad to hear!

            That is odd but as soon as they heard PSB (prolly looked us up) sales could drop quite dramatically.. What's one pair of jeans compared to Perth's perception of Draggin, tainted. If I were a manager at Draggin I know what I’d do !

            Congrats
            mmmmm sacrilicious

            Comment


            • #7
              It is good to see great customer service like that....

              *waves at Grant from Draggin Jeans*
              ...having dinner with KARMA tonight...

              Comment


              • #8
                good work Adrian

                they where scared shitless of wot was goin to happen with negitive publicity!


                but that got em sorted soo is all good! 8) now come to trackday
                Love
                Nick :twisted:

                Comment


                • #9
                  Well I hope nobody takes advantage of their generocity.

                  I think that is an excelent responce from an excelent Ausi company that back their product 100%.

                  Good work Dragin.

                  So on the eight day, after wasting time faffing about with unimportant guff like heaven & earth & the waters & sky & creatures [& having a wee kip] & man.... God created PSB (GenesiSX-R1000)

                  Comment


                  • #10
                    the reason why Grant shat bricks....is prolly coz he's a hiding forum user

                    Comment


                    • #11
                      i am most impressed.

                      that is how it should be.

                      so what is the out come of draggi Jeans other than their service.......... is the product woth the bucks? or should i stick with my really hot dry riders even with the liners pulled out ...but did save my legs infact came out damn good considering the slide?

                      Comment


                      • #12
                        Well I hope nobody takes advantage of their generocity.

                        I think that is an excelent responce from an excelent Ausi company that back their product 100%.

                        Good work Dragin.
                        it is a good repsonse ... i can tell you that you wont get the same from alpine star .. even if u did only buy the product 3 days prior to it falling apart..

                        good to see a aussie company helping out and showing their true colours

                        now ...madmax ... about those draggins ???
                        Some say he eats sidchrome for breakfast

                        Some say he only showers on even days of the week

                        Some say he put an R1 motor in a coffee machine

                        All we know is he's Hewie.

                        Comment


                        • #13
                          This is the the way Draggin' normally does it's business. If you ever email them, you will always get a reply and usually it will be from Grant himself.. Good on 'em.... Too bad you had to get a busted knee to discover they have good customer service, but the true test is always how a company reacts when the chips are down. 10/10 If I ever get back to Oz they will get my business.
                          M o r g z

                          Comment


                          • #14
                            i know what happened i was there at your place you showed me the e-mails hahahahaha
                            Dale Britton MotorCycles: 5/115
                            Albany Hwy, Vic Park, Ph: 9470-1234 ...


                            Kim Britton Kawasaki: 91 Dixon Rd, Rockingham, Ph: 9592-1113 ...

                            Comment


                            • #15
                              Fantastic customer service, gives you confidence in not only the product but the after sales service as well.

                              Comment

                              Working...
                              X