The Outcome with Draggin Jeans and my crash

[Spike]

-----Original Message-----
From: Adrian Augustyniak [mailto:[email protected]]
Sent: Thursday, 23 October 2003 12:11 AM
To: [email protected]
Subject: My Draggin Jeans


To whom it may concern.

Yesterday I had the unfortunate experiance of coming off my bike, when I
came off I was only travelling at around 30/40kmph and I slid on the road
for no more than 10/15 meters, despite all this my left knee wore through
both the fabric and the kevlar patch, please find the attached photo and
I am eagerly awaiting your response.

Thankyou,
Adrian Augustyniak,
Perth, Australia

4 Days Later

From: Ride Safe <[email protected]>
Reply-To: [email protected]
To: Adrian Augustyniak <[email protected]>
Subject: RE: My Draggin Jeans
Date: Thu, 23 Oct 2003 09:17:46 +1000

hi adrian and thanx for contacting us...we are sorry about your accident.

we must have talked to dozens of people at the motogp on the weekend
who had come off in our jeans with pretty much total saving on skin...so
your result is unusual.

i cant imagine what would have happened if no kevlar.

please send aussie post bag to draggin jeans, 196 wells st., south
melbourne,3205 victoria with all your contact info and we`ll look at
replacing.

any other info you can give us may be helpful...type of bike,road surface
info etc.

we`ll call you to discuss as soon as they arrive here.

ride safe,

grant

[email protected]

https://www.dragginjeans.com.au

I Sent them this this morning

-----Original Message-----
From: Adrian Augustyniak [mailto:[email protected]]
Sent: Wednesday, 26 November 2003 9:41 AM
To: [email protected]
Subject: RE: My Draggin Jeans


Hello Grant

I apologize about the lateness of my reply but i have been out of the
country for business reasons.

Here are the details you asked for, I ride a 2003 Yamaha YZF R1, I was
traveling no more than 30/40km[h as stated previously and I slid on the
road for no more than 15 meters, the road surface is pretty smooth as the
road isn't that old.

I am unable to send you the pants at the moment because they are the
only suitable pair of riding pants i have, however if you would be able to
send me, or organize with the dealer that i purchased the pants from (Rick
Gills Motorcycles, 13 Main Street Osborne Park, W,A, 6017, Ph;94433555,
Fax;92421874) if they can provide me with a replacement pair of pants
then i would be able to sent my current damaged pair of draggins to you.

I ride in a very large bike community (Perth Street Bikes) and all of my
riding friends have been very dissappointed (to say the least) at what
happened to my jeans, i myself now have minimal trust in the draggin
jeans and am now looking around to buy leather because i no longer am
able to feel safe in the draggins after seeing how easily the Kevlar wore
through.

I am eagerly awaiting your response and once again apologize about the
lateness of my reply, i would also like to ad that i am participating in a
Track Day on saturday the 29th of november and would like to have new
pants before then so i can wear them on the day.

Thank you
Adrian Augustyniak

2 Hours Later

From: "Ride Safe" <[email protected]>
Reply-To: <[email protected]>
To: "Adrian Augustyniak" <[email protected]>
Subject: RE: My Draggin Jeans
Date: Wed, 26 Nov 2003 10:16:25 +1100

what size and colour adrian?

ride safe,

grant

[email protected]

https://www.dragginjeans.com.au

My reply

-----Original Message-----
From: Adrian Augustyniak [mailto:[email protected]]
Sent: Wednesday, 26 November 2003 2:08 PM
To: [email protected]
Subject: RE: My Draggin Jeans


I am currently using Black Cargo style in a size 40

my phone number is ********** if you need to discuss anything.

Thank You
Adrian Augustyniak

10 Mins Later

give me your address...i`ll send direct

ride safe,

grant

[email protected]

my reply


-----Original Message-----
From: Adrian Augustyniak [mailto:[email protected]]
Sent: Wednesday, 26 November 2003 2:22 PM
To: [email protected]
Subject: RE: My Draggin Jeans

My Address is;

** ******** Way, ******** ****, Perth W.A, ****

Thank You
Adrian Augustyniak

Their Reply

o.k. on their way aussie air...mail others to me at address on my card
which will be enclosed.


i`m tossing in knee armour...the knee kevlar is now 75% stronger against
"burst" which is what i`m guessing happened to you...its happened on a
few other occassions....most lost has been like 5 or 10 cent coin.

ride safe,

grant

[email protected]

https://www.dragginjeans.com.au

[Hewie]

good outcome for u dude.

now email back and say u actually wore throught 353 pairs and need them all replaced by track day..

everyone else ..line up and get ur draggins here ..

[Flakey]

So thats what customer service is...

Good show

[Dman]

Dude, that is awesome customer service

Working in a service dept myself, it is very rare for any company just to send out stock without viewing/assessing the faulty product first (because you could be trying to scam them!).
So yeah, like i said, good service

[Spike]

Dude, that is awesome customer service    

Working in a service dept myself, it is very rare for any company just to send out stock without viewing/assessing the faulty product first (because you could be trying to scam them!).
So yeah, like i said, good service  

he did see them dude....i sent the photos i took just afta my crash

[mastrmage]

Glad to hear!

That is odd but as soon as they heard PSB (prolly looked us up) sales could drop quite dramatically.. What's one pair of jeans compared to Perth's perception of Draggin, tainted. If I were a manager at Draggin I know what I’d do !

Congrats

[Blade_954]

It is good to see great customer service like that....

*waves at Grant from Draggin Jeans*

[Nick7r]

good work Adrian

they where scared shitless of wot was goin to happen with negitive publicity!


but that got em sorted soo is all good! 8) now come to trackday

[Deej]

Well I hope nobody takes advantage of their generocity.

I think that is an excelent responce from an excelent Ausi company that back their product 100%.

Good work Dragin.

[CAD]

the reason why Grant shat bricks....is prolly coz he's a hiding forum user

[High Abuser]

i am most impressed.

that is how it should be.

so what is the out come of draggi Jeans other than their service.......... is the product woth the bucks? or should i stick with my really hot dry riders even with the liners pulled out ...but did save my legs infact came out damn good considering the slide?

[Hewie]

Well I hope nobody takes advantage of their generocity.

I think that is an excelent responce from an excelent Ausi company that back their product 100%.

Good work Dragin.

it is a good repsonse ... i can tell you that you wont get the same from alpine star .. even if u did only buy the product 3 days prior to it falling apart..

good to see a aussie company helping out and showing their true colours

now ...madmax ... about those draggins ???

[Morgz]

This is the the way Draggin' normally does it's business. If you ever email them, you will always get a reply and usually it will be from Grant himself.. Good on 'em.... Too bad you had to get a busted knee to discover they have good customer service, but the true test is always how a company reacts when the chips are down. 10/10 If I ever get back to Oz they will get my business.

[Maarken]

i know what happened i was there at your place you showed me the e-mails hahahahaha

[Campo]

Fantastic customer service, gives you confidence in not only the product but the after sales service as well.